Handling School Complaints (Afternoon)

Course Code
Finance Note
Free to schools buying into the BGD package - otherwise £95 per delegate
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The Stables Country Club, Walshaw Road, Bury, BL9 1PU
No Of Sessions
Target Group
Governors and Trustees - especially useful for Chairs
Activity Leaders
Andy Kent NLG
Please Note

Tea/coffee/biscuits available at start of the session

Delegates who experience difficulty climbing stairs should use the ramped entrance to the conference centre situated at the rear of the building.

Course Objectives

This session will explore the issue of school complaints including:

  • What are the governing body’s responsibilities?
  • What should a complaints procedure include and what does publishing it mean?
  • How much information should governors have about complaints?
  • What is the role of the headteacher and what is the role of the governors?
  • What are complaints hearings and how should they be conducted?
  • What are the potential outcomes of a complaint and what avenues are available for appeals?
Previous Experience Expected


Dates and Times

Wednesday 20th March 2019 - 2.00 - 4.30pm