Handling School Complaints (Afternoon) - COURSE POSTPONED DUE TO CORONVIRUS

Course Code
Finance Note
Free to schools buying into the BGD package - otherwise £95 per delegate
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St John's Training Room, Johnson Street, Radcliffe, M26 1AW
No Of Sessions
Target Group
Governors and Trustees - especially useful for Chairs
Activity Leaders
Andy Kent NLG
Please Note

Tea/coffee Sandwiches/light refreshments available at start of the session


Course Objectives

This session will explore the issue of school complaints including:

  • What are the governing body’s responsibilities?
  • What should a complaints procedure include and what does publishing it mean?
  • How much information should governors have about complaints?
  • What is the role of the headteacher and what is the role of the governors?
  • What are complaints hearings and how should they be conducted?
  • What are the potential outcomes of a complaint and what avenues are available for appeals?
Previous Experience Expected


Dates and Times

Thursday 26th March 2020 - 12.30 - 3.00pm