Handling School Complaints (Twilight)

Course Code
Finance Note
Free to schools that buy into the BGD package - otherwise £95 per delegate
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To be determined
No Of Sessions
Target Group
Governors and Trustees - of particular use for Chairs
Activity Leaders
Andy Kent NLG
Please Note

Tea/coffee Sandwiches/light refreshments will be provided


Course Objectives

This session will explore the issue of school complaints including:

  • What are the governing body’s responsibilities?
  • What should a complaints procedure include and what does publishing it mean?
  • How much information should governors have about complaints?
  • What is the role of the headteacher and what is the role of the governors?
  • What are complaints hearings and how should they be conducted?
  • What are the potential outcomes of a complaint and what avenues are available for appeals?
Dates and Times

Monday 2nd December 2019 - 6.00 - 8.30pm